🚨 If you are thinking “oh no, I’ve done it”
If it has just happened, or you think it might have, pick your situation below. Stay calm and work through the steps in order — that is enough.
📞 When in doubt, phone someone
No area code needed. Connects you to your nearest consumer affairs centre in Japan.
For non-emergency matters. They can also tell you whether it is a criminal case. Call 110 if it is an emergency.
Technical questions about malware infections and unauthorised access.
The phone numbers on this page are services within Japan. If you are elsewhere, contact your national consumer protection agency, your bank or card issuer directly, and your local police non-emergency line — the steps above still apply.
📰 Today’s warning from Shemihaza
See all articles →Shemihaza the Sentinel
The narrator of FORSMILE’s online safety column. Borrowing the name of the watcher from old legend, Shemihaza now keeps an eye on you and your family online. The guiding principle is simple: never stop at frightening people. Learn how the tricks work, practise spotting them, and know what to do if the worst happens — and the internet stops being a frightening place.
These articles are based on material published by public bodies including Japan’s National Police Agency, the National Consumer Affairs Center and IPA. Corrections and topic suggestions are welcome — contact FORSMILE.